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New Online Features Launched

March 11, 2025

If you recall from your newsletter, the Town has paired with HeyGov to offer a more streamlined and user-friendly way to interact with the Town. HeyGov features are available on our website or through the free HeyGov mobile app!

As of March, we have brought two new HeyGov features online. Read on below to learn more about each.

1. Concern Reporting

Do you have a question, concern, or feedback for the Town? Hey311 is the best way for you to tell us what is going on. It allows you to:

Submit requests on the go.
Requests can be submitted anytime, anywhere, using your phone. (Requests can also be submitted using a regular computer.)

Easily add helpful details.
Attach photos or pin a location on the map to help you explain exactly what and where the issue is.

See the issue through.
Real-time status updates for your report are sent by in-app or email notifications and Hey311 provides two-way messaging between you and the Town. Go back to the issue anytime to add additional information or respond to follow-up questions from us.

You can complete a Hey311 using the mobile app or on the Town website in the following places:

  1. Select the How do I… main menu option.
  2. Select the Report a concern to the Town? sub-menu option.
  3. Complete the form using the HeyGov online app in your web browser.

OR

  1. Select the Contact Us main menu option.
  2. Complete the form embedded on the Contact Us webpage.

2. Garbage & Recycling Cart Orders

Do you need a new garbage or recycling bin? The entire ordering process can now be done online! You’ll complete a few quick steps, enter payment, and then have your new bin(s) delivered right to your home.

The order form is accessible on the mobile app or on the Town website in the following places:

  1. Select the How do I… main menu option.
  2. Select the Buy a garbage or recycling cart? sub-menu option.
  3. Complete the form using the HeyGov online app in your web browser.

OR

  1. Select the ORDER NOW button when visiting the Garbage & Recycling webpage.
  2. Complete the form using the HeyGov online app in your web browser.